Your hosting provider manages all the DNS records, and you should add a record on the provider's side.

Before starting

See the details required to create a DNS record

Go to Stape Admin → open container → Settings → Domains (Tagging Server URLs). You will need data from columns Type, Host, and Value to create a DNS recording.

Configure DNS record for Namecheap

1. Sign in to your Namecheap account.

2. Select “Domain List” on the left sidebar, and next to your domain name, click on “Manage”.

3. Go to the tab Advanced DNS → Host records section → click Add New Record.

4. Enter the type of record, host, and value that you can find in your Stape account.

5. Click “Save changes”.

Find out more info in Namecheap’s guide on setting up DNS records.

Check DNS records

DNS record verification usually happens within a few hours after adding the record but may take up to 72 hours in some cases.

To check if your record is verified, use Dig (DNS lookup):

1. Enter the hostname (without https:// and other extra characters)

2. Choose the type of report (e.g., A, CNAME).

If the DNS record is verified, you will see TTL (Time to live) and Data on record, as shown in the screenshot below.

You will receive a “Record not found” message if the DNS record fails to verify (the screenshot below).

Troubleshooting DNS records for server-side tracking

If you encountered problems with DNS record verification, please see the section "Main reasons why a subdomain is not verified" in our other post.